Privacy policy.

Effective 25 July 2026

Who is responsible

HELENE M. BAKKEJORD, organisation number 937 951 752, Hølandsgata 2C, 0655 Oslo, Norway, is responsible for personal data processed through Divine by Helene. Questions or privacy requests can be sent to hello@hbakkejord.com.

What we collect

• Contact and account detailsName, email, phone number, country, login and account preferences.
• Orders and accessProducts, subscriptions, booking status, payment status and the access attached to your account. Complete card details are handled by Stripe and are not stored by Divine.
• Messages and applicationsInformation you provide in contact forms, coaching applications, event enquiries, waiting-list forms and support conversations.
• Optional analyticsWith consent, anonymous session identifiers, page paths, general device type, referrer domain and coarse click zones. We do not use advertising profiles or cross-site tracking.
• Bob conversationsIf you open Bob, the messages and a temporary session identifier are processed so the assistant can answer and improve support. Do not send medical records or other sensitive information in chat.

Why we use it

We process data to deliver purchases, memberships, coaching and bookings; respond to requests; keep accounts secure; meet accounting and legal obligations; and improve the service. Depending on the activity, the legal basis is performance of a contract, your consent, a legal obligation or a legitimate interest in operating and protecting the service. Marketing email is sent only where you have consented, and you can unsubscribe at any time.

Who helps us operate

Trusted service providers process data only as needed to provide their service, including Vercel for hosting, Supabase for authentication and database services, Stripe for payments, Resend for transactional or consented email, and Revify for the Bob assistant and technical operations. Some providers may process data outside Norway or the EEA using recognised transfer safeguards where required.

How long we keep it

Account, purchase and accounting records are kept for as long as required to deliver the service and meet Norwegian legal obligations. Enquiries and coaching applications are reviewed periodically and deleted or anonymised when no longer needed. Waiting-list data is kept until you unsubscribe or withdraw consent. Optional analytics is kept only for the period needed to understand early site performance.

Your rights

You may request access, correction, deletion, restriction, portability or objection where the law provides it, and you can withdraw consent without affecting earlier lawful processing. Contact us first so we can help. You may also complain to Datatilsynet.

Security, children and changes

We use access controls, encrypted connections and limited provider permissions, but no online service can promise absolute security. The service is not intentionally directed at children who cannot lawfully enter the relevant agreement or provide consent. Material policy changes will be dated here and, where appropriate, communicated directly.