Privacy policy.
Effective 17 August 2026
Who is responsible
HELENE M. BAKKEJORD, organisation number 937 951 752, Hølandsgata 2C, 0655 Oslo, Norway, is responsible for personal data processed through Divine by Helene. Questions or privacy requests can be sent to hello@hbakkejord.com.
What we collect
- Contact and account detailsName, email, phone number, country, login and account preferences.
- Orders and accessProducts, subscriptions, booking status, payment status and the access attached to your account. Complete card details are handled by Stripe and are not stored by Divine.
- Messages and applicationsInformation you provide in contact forms, coaching applications, event enquiries, waiting-list forms and support conversations.
- Optional analyticsWith consent, anonymous session identifiers, page paths, general device type, referrer domain and coarse click zones. We do not use advertising profiles or cross-site tracking.
- Bob conversationsIf you open Bob, the messages and a temporary session identifier are processed so the assistant can answer and improve support. Do not send medical records or other sensitive information in chat.
- Abuse preventionHigh-confidence sexual harassment, violent threats and targeted vulgar abuse end the conversation. A one-way fingerprint of the network address and chat session may be kept to enforce the block. The raw network address and abusive message are not stored in the block record.
Why we use it
We process data to deliver purchases, memberships, coaching and bookings; respond to requests; keep accounts secure; meet accounting and legal obligations; and improve the service. Depending on the activity, the legal basis is performance of a contract, your consent, a legal obligation or a legitimate interest in operating and protecting the service. Marketing email is sent only where you have consented, and you can unsubscribe at any time.
Who helps us operate
Trusted service providers process data only as needed to provide their service, including Vercel for hosting, Supabase for authentication and database services, Stripe for payments, Resend for transactional or consented email, and Revify for the Bob assistant and technical operations. Some providers may process data outside Norway or the EEA using recognised transfer safeguards where required.
How long we keep it
Account, purchase and accounting records are kept for as long as required to deliver the service and meet Norwegian legal obligations. Enquiries and coaching applications are reviewed periodically and deleted or anonymised when no longer needed. Waiting-list data is kept until you unsubscribe or withdraw consent. Optional analytics is kept only for the period needed to understand early site performance. Abuse-prevention fingerprints are kept while the block remains necessary and can be revoked after review.
Your rights
From your Divine account, you can download your website account data and request a full access copy or account deletion. The download explains its scope. Requests are reviewed before completion, and a submitted deletion request does not mean your account has already been deleted. You can also contact hello@hbakkejord.com without an account.
If you use a separate external coaching platform, its data is handled separately from this Divine website. Contact Helene about requests relating to that service.
You may request access, correction, deletion, restriction, portability or objection where the law provides it, and you can withdraw consent without affecting earlier lawful processing. Contact us first so we can help. You may also complain to Datatilsynet.
Security, children and changes
We use access controls, encrypted connections and limited provider permissions, but no online service can promise absolute security. The service is not intentionally directed at children who cannot lawfully enter the relevant agreement or provide consent. Material policy changes will be dated here and, where appropriate, communicated directly.